Starting on May 1, 2017 cell sorting reservations during peak hours (9 AM to 6 PM) must be canceled at least 48 hours prior to the beginning of the scheduled appointment in order to avoid a full charge.
The end users who cannot be sure that their samples will be ready at a specific date and time are encouraged to learn how to operate a sorter of their choice in unassisted mode and schedule the sorts during off peak hours or during weekends. Only fully trained end users are allowed to use sorters in unassisted mode.
Reservations on analyzers must be canceled 24 hours in advance in order to avoid a penalty charge.
Contact us if a reservation cannot be created, updated or deleted.